St. Mary’s Veterinary Hospital was the first animal hospital in St. Mary’s County. It had been owned and operated by Dr. Edward Dobry for 30 years. In February of 1987, Dr. Kirk Forrest and Anne Forrest moved from Ohio to purchase the hospital from Mrs. Alice Dobry.
Dr. Forrest and Anne were the only staff members that February of “87 in a 30 year old brick building. In the years that have passed since then, the hospital was rebuilt in 1999 and the staff has grown to 6 veterinarians and 22 support (reception, technician, kennel and management) staff. Even though our appearance and numbers have changed, our core philosophy has not. That philosophy has always been “Serving you and your pets!”
Since 1987, we have provided pet owners with not only the latest in pet health care technology, but also top notch customer service. We care about both the quality of the veterinary service to your pet and the quality of the customer service to you. To ensure our mission of quality pet care and exceptional customer service is accomplished, we follow a set of guiding principles that direct our daily activities in our service to you and your pets. We would like to share them with you:
EXCELLENCE: We dedicate ourselves to continuous improvement of ourselves, our services and business processes.
COMMUNICATION: We keep both clients and co-workers informed. We are honest, open, clear and prompt in these communications.
UNDERSTANDING: We learn the needs of our clients and co-workers by actively listening.
QUALITY: We recognize the quality in everything we do affects the value clients place on our services.
ACCESSIBILITY: We are easily approachable for both clients and co-workers. We listen and act upon what we learn.
APPEARANCE: We always present a neat, clean and professional appearance. Our facility does the same.
BUSINESS STANDARDS: We utilize business process and job performance standards to guarantee a consistent quality service for our clients.
RELIABILITY: We are dependable and perform consistently. We get the job done right.
RESPONSIVENESS: We provide our services in a prompt manner and willingly assist clients and each other.
ACCOUNTABILITY: We accept responsibility and are accountable for our decisions and for the quality and reliability of our services and products.
COURTESY: We are always friendly and polite to clients and each other.
COMPETENCE: All staff has the skills necessary to provide our services.
RESPECT: We value both our clients and each other. We respect others ideas, suggestions and time.
INTEGRITY: We commit to personal and professional integrity and ethical standards.
TEAMWORK: We team with our clients and each other to accomplish our mission.
DETAIL: We pay attention to the details that create a quality service.
